To get customer satisfaction you have 7 Days from the moment your package arrives to tell us if there is a fault with your watch or watch parts. If we do not hear of any complaints about your watches or watch parts within 7 Days, we will accept that you agree with your order and there are no issues to resolve.

If the watch has a problem, just ship it back to us and we will repair it in the Factory.

We do not accept refunds and exchanges unless on very special terms. Refunds if offered will be issued for the total amount of the purchase product less the transaction fees. We do not offer refunds for any free items received as part of any promotion. Shipping costs for returns and exchanges will be at the customer's expense.

All returned merchandise must be in new condition (as we ship it) and complete with all original packaging. We will inspect all merchandise returns. Once approved inspection, full credit will be issued back to your account or other payment method within 48 hours. If merchandise is not in the original condition or missing original packaging is subject to a 25% re-stocking fee.

Please make sure you return your merchandise by a traceable method to assure delivery.

Please find the details below:

If you have any questions about merchandise, please feel free to contact us first. You can send an email to customer service explaining the reason clearly why you want to return the items.

Please note merchandise must be returned unused and in the original condition you received, with all original packaging and no signs of use. Used products can not be refunded.

After you send out the returning parcel, please tell us the tracking number or delivery confirmation number. The return shipping fee is the responsibility of the customer.